Returns
* All sales are final. No returns accepted.
Please ensure your choice feels right before placing an order. If you’re unsure or need additional photos, colour samples, or consultation services to help visualize the artwork in your space, please reach out via the contact form before purchasing.
Damaged
Replacements are offered only for damaged or defective items. If artwork arrives damaged, customers must contact Maria Castillo within 14 days of delivery and provide clear photos of the damage. A replacement will be issued for prints, or an appropriate resolution arranged for original works, where applicable. Request a replacement via the contact form.
Exchanges
* Exchanges are not accepted for original artworks.
Exchanges are accepted for prints within 14 days of delivery. Items must be returned in new and undamaged condition. Request an exchange via the contact form.
Please Note: Shipping, delivery, and pick-up costs are the responsibility of the customer and are not covered.
Pickup - King City
Free local pickup is available by appointment from the artist’s studio in King City, Ontario.
Select “Local Pickup” at checkout, and you’ll receive an email to arrange a convenient pickup time.
All artworks are securely packaged and ready for transport upon collection.
Please note: Pickup appointments must be scheduled in advance, and orders should be collected within 14 days of purchase.
Delivery - Canada Checkout Only
* Complimentary delivery is available within York Region on the first of every month.
Prints:
Estimated delivery: 3–7 business days (excluding processing time).
Orders are shipped directly from the print shop in Montréal.
Paintings:
Estimated delivery: 3–7 business days (excluding processing time).
Orders are dispatched from the studio in King City, Ontario. Delivery timelines may vary depending on size and destination.
Please note:
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Orders shipped via shipping carriers will receive a tracking number once dispatched.
Orders fulfilled through local delivery will receive tracking updates via email. -
Delays caused by shipping carriers, severe weather, or incorrect shipping information provided at checkout are beyond our control and are not our responsibility.
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Oversized or heavy paintings may require more time to package safely. In rare cases, additional shipping charges may apply for remote or hard-to-access locations — you will be contacted in advance if this applies.
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For international shipping, please request a custom quote. Requests may be declined based on package size, destination, delivery timeframe, or at our discretion.
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If you need assistance, please reach out through the contact form.
Packaging
Prints:
Prints are carefully rolled and shipped in sturdy mailing tubes. To keep costs low, packaging is minimal and drop-shipped directly from the print shop.
Original Unstretched Paintings & Limited Edition Prints:
These works are protected in silicone release paper and shipped in sturdy mailing tubes.
Original Stretched Paintings:
Each stretched painting is wrapped in silicone release paper, cushioned with biodegradable starch foam, securely boxed in a reinforced corrugated box, and finished with biodegradable stretch wrap.
Original Small Works (4"×6", 8"×10" and 9"x12" Unframed/Unstretched):
Small-scale works, such as pieces from the Studio Play Collection, are wrapped in silicone release paper and shipped in rigid mailers or reinforced envelopes.
Sustainable Packaging
Approximately 95% of all packaging materials are recyclable or biodegradable. For acrylic paintings, particularly those with texture or gloss, the only material that provides a safe, non-stick barrier without risk of surface damage is silicone release paper, which is not recyclable. As soon as a recyclable, non-stick material suitable for acrylic surfaces becomes available, it will be adopted immediately.
Delivery Notice
Packaging is designed for short-term transport to ensure your artwork arrives safely. We recommend removing the artwork from its box shortly after delivery and allowing it to acclimate to the environment.
For specific packaging requests or custom arrangements, please contact prior to placing an order.
Production Time
Prints: All prints are printed to order.
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Open Edition Prints: Please allow approximately 5–7 business days for production before shipping.
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Limited Edition Prints: Due to the detailed printing and handling process, production may take 2–4 weeks.
Paintings
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Originals: Ready to ship — no production time required.
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Custom and reproductions: Made to order. Production timelines vary depending on the size, complexity, and current studio schedule. Estimated production time is typically between 4–12 weeks.
Cancellation
Orders may be cancelled within 24 hours of purchase for a full refund, provided the item has not entered production or been shipped. After 24 hours, cancellations may not be possible.
To request a cancellation, please contact us as soon as possible using the contact form provided. We’ll do our best to assist you.
Payment Security
All transactions made on this site are processed securely through Wix Payments or third-party processors like PayPal, depending on your selection at checkout. These systems use:
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SSL encryption to protect your information during transmission.
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PCI-DSS Level 1 compliance, the highest level of payment data security.
Your credit card information is not stored on our servers and is used only for the duration of the transaction. Wix’s secure hosting and built-in HTTPS protection are used to safeguard your browsing and shopping experience.
Tax
All prices are listed in Canadian dollars. As a small business under the Canada Revenue Agency threshold, sales tax is not collected at this time. Should registration become applicable, future orders will include GST/HST as required by law.
Privacy
Your privacy is important. This section explains how personal information may be collected, used, stored, and protected when you visit this website, contact Maria Castillo, or place an order.
This website is hosted through Wix, which provides the online platform used to display artwork, process orders, collect payments, and support website functionality. Wix and connected third-party services may collect limited technical information through cookies or similar technologies, such as browser type, device information, site usage, preferences, and general analytics.
Personal information such as your name, email address, billing address, shipping address, phone number, payment details, order history, and communication records is collected only when voluntarily provided through a contact form, newsletter signup, order, checkout process, or direct communication.
Personal information may be used to:
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respond to inquiries;
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process and fulfill orders;
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arrange shipping, delivery, or local pickup;
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communicate about purchases, commissions, or artwork inquiries;
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provide customer support;
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send updates only if you have chosen to receive them;
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maintain accurate business records;
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improve the website and visitor experience;
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comply with legal, tax, accounting, or security obligations.
Your personal information will not be sold, rented, or traded. Information may only be shared when necessary to operate the website, process payments, fulfill orders, arrange shipping, provide technical support, comply with legal obligations, or protect against fraud or misuse.
Payment information is processed securely through Wix and/or its connected payment providers. Maria Castillo does not directly store full credit card numbers or complete payment details.
Cookies may be used to support website functionality, remember preferences, improve site performance, understand visitor activity, and assist with secure checkout. You may be able to manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.
Reasonable steps are taken to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration. However, no online platform, website, or electronic transmission can be guaranteed to be completely secure.
Personal information is retained only for as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, business recordkeeping, legal compliance, tax requirements, and dispute resolution.
You may request access to, correction of, or deletion of your personal information, subject to any legal, tax, accounting, or business recordkeeping requirements. To make a privacy-related request, please contact:
Email: info@bymariacastillo.ca
By using this website, submitting information, or placing an order, you consent to the collection, use, and handling of your information as described in this Privacy section.
